Privacy Policy

Introduction to This Privacy Policy

This Privacy Policy explains how Furnace Repair Pros in Diamond Bar, CA collects, uses, and protects information when you visit this website or call us. Furnace Repair Pros is based at 317 S Diamond Bar Blvd #259, Diamond Bar, CA 91765, USA, and can be reached at (909) 415-2441.

This is a call-only website, with no forms, so the information collected here is kept to a minimum by design. This policy covers the website itself and calls made to arrange furnace repair visits in Diamond Bar, CA. It does not cover any outside website, even where an outside source is mentioned for general reference.

Information We Collect

When you call us, you may share information needed to arrange a visit. That information is limited to what the visit itself requires, and it is not collected through this website, because there are no forms on this site.

• Your name, so the visit can be arranged in your name
• Your phone number, so the visit can be confirmed and rearranged if needed
• Your Diamond Bar area, street, or nearby park, so the technician can reach your home
• Details about your furnace, such as which rooms are cold, whether the furnace runs at all, and what the thermostat reads
• Basic technical records from normal website operation, such as pages visited, which are created automatically when any website is used

How We Use Your Information

Information you share on a call is used only for the purpose of that call and the visit that follows from it. That purpose includes arranging the visit, understanding your furnace problem before arrival, and completing the repair visit itself.

Information is not used to send marketing messages, and it is not used for any purpose unrelated to your furnace repair visit. Information is not used to build a profile about you beyond what is needed for your visit.

Information Sharing

We do not sell your personal information. Information shared on a call is shared only where it is needed to complete your visit, and only to the extent needed for that visit.

That sharing is limited to a technician assigned to your home, who needs your area, your symptoms, and a way to reach you for that visit. Information is not shared with outside advertisers, and it is not shared for marketing by any other business.

Data Security

Reasonable measures are used to protect information shared with us, including limiting access to that information to people who need it for your visit. No method of sharing information, by phone or over the internet, can be guaranteed to be completely secure, and you should only share information that is needed to arrange your visit.

If you believe information you shared has been misused, call (909) 415-2441 at once, so the matter can be looked into.

Data Retention

Information shared on a call is kept only as long as it is needed for your visit and for any follow-up that visit requires, such as a repeat fault check if heat stops again. After that need ends, information is not kept for marketing, and it is not kept for any unrelated purpose.

Technical records from normal website operation are kept only as long as normal site operation requires, and are not used to identify you beyond that operation.

Cookies and Website Use

This website does not use forms, and does not collect form data. Any basic cookies or similar tools used by this website are limited to normal site function, such as keeping the site working correctly and displaying its pages properly.

This site does not use cookies to track you across other websites, and it does not use cookies to build an advertising profile. Your browser settings can be used to control cookies on your own device, and blocking cookies will not stop you from calling us to arrange a visit.

Children’s Privacy

This website is not directed at children, and furnace repair visits are arranged by adults in the home. No information is knowingly collected from children through this website, because there are no forms on this site, and calls are handled by adults arranging a home visit.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time, as the website or the way visits are arranged changes. Any updated version will be posted on this page, with the same business name, address, and phone number shown above. Continued use of this website, or continued contact by call, after an update means the updated policy applies to later contact.

Your Choices and Contact

You can choose what to share on a call. You do not need to share information beyond what is needed to arrange a visit, such as your area, your symptoms, and a way to reach you for that visit. You can also ask, on a call, what information is held for your visit and why it is needed.

For any question about this policy, call (909) 415-2441, or write to Furnace Repair Pros, 317 S Diamond Bar Blvd #259, Diamond Bar, CA 91765, USA.